| What areas does your internet service cover? |
| Our broadband Internet service is available in Montgomery County, Kentucky. It is also available in portions of Bath County, Clark County, and Bourbon County in Kentucky. To find out if our broadband Internet service is available in your area, please submit a FREE Site Survey request. |
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| How fast is your Internet service? |
| Our service is really fast! Our most popular plan is over 120 times the speed of dial-up with top speeds that surpass wire-based DSL and cable. If that's not enough, you can upgrade to a plan with even more bandwidth! Whether you need Internet service for 1 or a business of 1000, we can tailor fit an affordable solution to meet your needs. |
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| If I switch to your Internet service, will I still need my cable provider? |
| Well that depends if you are using them for television programming, Internet access or both. If you are only using them for Internet access, you can cancel them. |
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| How many computers can I connect to your Internet service? |
| As many as you want, we don't limit you to a specific number of IP enabled devices. |
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| Can I use your service for online gaming? |
| Yes, our network is perhaps the best suited network for online gaming. Our latency and pingtimes are far lower than wire-based DSL and cable. Games run smoother and faster! |
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| How do I connect to your Internet service? |
| Following installation, your Internet connection will always be connected. No need for an additional phone line or frustrating dial-up processes. Just point and click! |
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| Is this satellite service? |
| No, satellite systems (such as DirecWay, Starband and Wild Blue) send and receive data from a satellite in space tens of thousands of miles away. In other words, they are slow and really only a little bit faster than dial-up. Plus, most of them require your uploads to be sent via a phone line thus requiring a telephone line. With KyWiFi, your location will send and receive data from a broadcast tower in your area which is usually only a few miles away. With satellite, latency makes many online applications such as gaming, VPN and VoIP nearly impossible. If you're a current Internet satellite user you're going to be amazed once you logon with KyWiFi! |
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| Is this service really tax free and regulatory fee free? |
| Yes, we are not required to collect city/state taxes or other federal fees on our Internet services. The Federal Communications Commission (FCC) has worked to create an environment promoting competition and innovation to benefit consumers. Historically, the FCC has not regulated the Internet or the services provided over it. In the event that the FCC later imposes a tax on our services, we will alert you of it prior to your next billing date. We do not anticipate any taxes for the foreseeable future as the FCC and even President Bush favor our technologies over those utilized by our competitors and are pushing for other companies to follow our lead. |
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| How long will it take to get installed? |
| Most installations will take approximately 2 - 3 hours from start to finish depending on the equipment you select and your visibility to one of our broadcast towers. |
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| I have a question that is not addressed above, how do I contact you? |
| Please use the contact information listed on the contact us page. |